Shipping policy
Order Processing
- Orders are usually processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been dispatched, you will receive shipping/tracking information where available.
Delivery Time
- Standard delivery usually takes 3–7 business days after dispatch.
- Delivery times may vary depending on your location, courier service, weather, holidays, or other unforeseen circumstances.
- Remote areas may require additional delivery time.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
- Any available free-shipping offers will be clearly mentioned on the website.
Tracking Your Order
Once your order is shipped, tracking details may be provided through the contact information submitted during checkout. You can use the tracking information to monitor your shipment.
Delayed or Lost Orders
Although we work with reliable delivery partners, occasional delays may occur. If your order has not arrived within the expected delivery timeframe, please contact our support team so we can assist you.
Incorrect Address
Customers are responsible for providing a complete and accurate delivery address. If an incorrect or incomplete address is provided, delivery may be delayed or additional shipping charges may apply.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible with your order details and clear photos of the package/product so our team can review the issue.
Contact Us
If you have any questions regarding your shipment or delivery, please contact our customer support team through the contact information provided on our website.
Thank you for shopping with Inaya Global.
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